EchoTCF


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    Real-time Feedback
    EchoTCF is a customer experience engagement tool
    that allows insurance brokers to have their
    service levels assessed by clients - in real time.
    Register
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    Method
    Echo TCF uses data from your Insurance Management
    system to speak to your customers. When a customer interacts
    with you EchoTCF sends your customer a short survey
    investigating their experience with your brokerage.
    Sign up
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    Speak to your Customers
    Echo TCF speaks to your customers after they have
    interacted with you for New Business, Claims,
    Renewal, Endorsements and Cancellations
    .
    Echo TCF sends your customer a short survey
    investigating their experience with your brokerage.
    Register
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    Get Started
    You can get started immediately.
    1. Register with us
    2. Confirm your Insurance Management System details
    3. Provide your business graphics
    Get Started

Understand your business

By rolling up customer feedback after key customer interactions we are able to measure and understand performance of teams, brokers, regions or any other operational categories.

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Increase long term loyalty

By capturing customer feedback at various touch points and channels we help isolate individual customer issues, which will lead to resolution and creation of loyalty

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Compliance

Regulation is starting to mandate ‘Treating the Customer Fairly’ and with this increased focus on the customer it is becoming more prevalent to show and measure your brands customer focus.

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